Privacy Policy

PRIVACY POLICY

Joules is committed to protecting and respecting your privacy. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using Joules’ websites and other online sites on which this policy is posted or expressly referenced (“Joules Sites”), you are accepting and consenting to the practices set out in this policy. Please do not use the Joules Sites unless you agree with this policy.

For the purposes of the Data Protection Act 1998, the data controller is Joules Limited.

1. INFORMATION WE COLLECT

Automatically Collected Information

When you visit any of the Joules Sites, we may automatically collect certain information about your visit. This information will not allow you to be personally identified:

  • Browser information. This may include your browser type, browser version, host operating system, browser language and your IP address.
  • Other information about your visit. This may include the full Uniform Resource Locators (URL) clickstream to, through and from our site, products viewed or searched for, page response times, download errors, lengths of visits to certain pages, page interaction information (such as scrolling, clicks and mouse overs) and methods used to browse away from the page.
  • Aggregated Information. In addition, aggregate traffic information may also be collected from your visit.

Personally Identifiable Information

We may also collect and process personal data that you give us. Many of the services that we offer are only made available if we have certain information about you. To access these services, you will, from time to time, be asked to submit personal data about yourself. We may collect and process the following personal information related to our services:

  • Registration and order fulfilment information. In registering to use or when placing an order on any of the Joules Sites, we require certain contact information (including your name, email address and phone number).
  • Website Use. We may collect details of your visits to our site and any calls that you make to us. This may include location data, weblogs, other communication data and resources that you access.

2. USES MADE OF THE INFORMATION

Automatically Collected Information

We may use information which we automatically collect about you as follows:

  • To administer the Joules Sites and for internal operations such as to help diagnose problems with our server, trouble shoot, analyse data and other administrative purposes.
  • To improve the Joules Sites and to ensure that content is presented in the most effective manner for you and your computer (this may include providing you with content and services in your country's local language and currency).
  • To allow you to participate in interactive features of our service when you choose to do so.
  • As part of our efforts to keep the Joules Sites safe and secure.
  • To improve the services we offer, make recommendations about goods or services that may be of interest to you and to develop marketing programs.

Personally Identifiable Information

We may use personal data which you give to us as follows:

  • To process and fulfil your orders effectively and to carry out any further obligations arising from any contracts entered into between you and us.
  • To provide you with information that you have requested from us and to inform you of offers or other goods or services that may be of interest to you (but only where you have consented to be contacted for such purposes).
  • To notify you about changes to our service.
  • To help to protect you from fraud (for instance, we may carry out identity verification, credit or anti-fraud checks against your name using third party databases which may involve disclosure of your personal details to registered credit reference or fraud prevention agencies who may retain and use your personal information).

3. DISCLOSURE OF YOUR INFORMATION

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Joules Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, in order to enforce or apply our terms of use or terms and conditions of sale or to protect the rights, property, or safety of Joules, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • To registered credit reference or fraud prevention agencies for the prevention of fraud.
  • To our nominated third party carriers to enable them to deliver your order and to contact you if there is a problem with delivery (i.e. telephone, name and address only).
  • To our nominated marketing agencies who provide marketing services on our behalf.

4. WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. When you proceed to make your purchase and your browser connects to the secure section of a Joules Site your browser window frame will show a padlock icon to indicate that you are entering a secure area.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. YOUR ACCESS RIGHT

If you have any questions about our processing of your personal data, you are welcome to contact us. You will find our contact details at the bottom of this page. If you notice any errors in your personal data, you have the right to have them corrected.

The Data Protection Act 1998 also gives you the right to access information held about you. You may exercise this right by notifying us in writing. We may charge you a fee of £10 to meet our costs in providing you with details of the information we hold about you.

6. PRIVACY OF CHILDREN AND SENSITIVE PERSONAL DATA

We do not knowingly collect personal data from anyone under the age of 18. We do not knowingly obtain or store any Sensitive Personal Data, such as information about health or medical conditions, race or religious beliefs.

If we are made aware that we have received information from anyone under the age of 18 or Sensitive Personal Data in violation of this Privacy Policy, we will use reasonable efforts to locate and remove that information from our records.

7. LINKS

The Joules Sites may contain links to third party websites. If you follow a link to any such website, please note that your use of such website will be subject to the terms of that website’s privacy policy and we do not accept responsibility or liability for your use of such website. Please check the terms of the third party website’s privacy policy before submitting any personal data to such a website.

8. CHANGES TO OUR PRIVACY POLICY

We may amend this privacy policy at any time so please review it frequently and at least each time you submit personal information to us. The date at the top of this page will be amended each time this policy is updated. Our current privacy policy applies to all information that we have about you and your account.

9. CONTACT DETAILS

If you have any questions, comments or requests regarding this privacy policy, the Joules Sites or our products, please send us an email at: joulesteam@joules.com. Alternatively, you can call us on: 01536 454266, or you can write to us at: Customer Services Team, Joules Building, Saxon Way West, Corby, Northants, NN18 9ES, England.