Joules is committed to making sure that, regardless of technology or ability our websites ("Joules Sites") are available to the widest possible audience. We are constantly striving to make sure the accessibility and usability of the Joules Sites remains at the highest level and that we adhere to appropriate standards and guidelines.


We endeavour to ensure that the Joules Sites conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 1.0. These guidelines explain how to make web content more accessible for people with disabilities and have been put in place to make sure the whole of the web becomes more user friendly for everyone.

In addition, we are constantly aiming to increase and improve accessibility to the Joules Sites.


We are also committed to developing shopping experiences that go beyond the expectations of our customers. Our website teams make use of new capabilities available in modern, up-to-date browsers. We have therefore made the decision to support only the most up-to-date browsers, which also provide improved security and performance.

We support the latest version of Google Chrome (which automatically updates whenever it detects that a new version of the browser is available). We support the current and previous major releases of Firefox, Internet Explorer, and Safari on a rolling basis. Each time a new version is released, we begin supporting that version and stop supporting the second most recent version.

If you are not using the most up-to-date version of your browser, you may find that pages of the Joules Sites do not fully load or do not display as intended. We recommend that you update your browser if that happens.


Whilst we make every effort to adhere to the guidelines and standards for website accessibility and usability, it is not always possible to do so in every area. We are constantly striving to improve the Joules Sites and to bring all areas up to the same levels of accessibility and usability. However, if you do experience any difficulty in accessing any of the Joules Sites or have any suggestions as to the improvement of any of the Joules Sites, please don’t hesitate to get in touch using our contact details below.


If you have any questions, comments or requests regarding this statement, the Joules Sites or our products, please email us at: Alternatively, you can call us on: 01536 454266, or you can write to us at: Customer Services Team, Joules Building, Saxon Way West, Corby, Northants, NN18 9ES, England.